This is a genuine letter of complaint sent to Sir Richard Branson. We know that because we checked with Virgin. Polly in the press office confirmed that Branson phoned the man back because "he always likes to hear feedback".

But she wouldn't confirm rumours that the Virgin boss thought this was the funniest letter of complaint he'd ever received.

It's bad enough that the weekends whizz past but getting up early and saying goodbye to my partner is always hard.

Earlier today I found the USB stick I lost in November 2007.